Payment Policy

At Prism Curate, we want your shopping experience to be smooth, safe, and secure. Below you'll find important information about our accepted payment methods, transaction security, and payment terms.

Accepted Payment Methods

We offer several secure and convenient payment options:

Credit & Debit Cards: We accept Visa, Mastercard, Maestro, Discover, Diners Club and American Express.

Digital Wallets: We accept Apple Pay and Google Pay.

Payment Processing

Payments are processed at the time of purchase.
Orders are only dispatched after full payment has been successfully received.
If your payment fails or is declined, the order will not be processed, and you will not receive an order confirmation until payment has cleared.

Prices and Currency

Displayed Currency: All prices on prismcurate.com are displayed in British Pounds (GBP).

Processing Currency: Transactions are processed in the exact currency shown at checkout.

Price Changes: Prices may be updated without prior notice, but the price displayed at the time of purchase is the one that applies to your order.

Additional Costs: Any applicable taxes, duties, or delivery costs are clearly shown at checkout before you confirm payment.

Secure Payments

We take your security seriously.

Our website uses SSL encryption to protect all transmitted data.
We work only with trusted, PCI DSS-compliant payment providers to ensure your financial information remains secure.
Prism Curate does not store any credit or debit card information on our servers. All sensitive data is handled safely by our authorised payment partners in full compliance with UK GDPR and PCI standards.

Refunds and Chargebacks

Refunds are handled in accordance with our Returns & Refund Policy.

If you experience a problem with a payment, please contact our customer service team before initiating a chargeback. Unauthorised or unjustified chargebacks may be disputed in accordance with our terms and evidence of delivery and transaction records.

Fraud Prevention

To protect our customers and our business, Prism Curate reserves the right to cancel, hold, or refuse any order that appears suspicious or potentially fraudulent. For large or high-value orders, we may request additional verification of identity or payment information before shipping.

Contact Information

Store Name:	Prism Curate
Address:	Unit 4, 123 King Street, Manchester, M2 4NG, United Kingdom
Email:	nova@prismcurate.com
Phone:	—
Customer Service Hours:	Monday to Friday: 9:00 AM – 5:00 PM (GMT+00:00 Greenwich Mean Time)
Response time:	We do our best to reply to your email within 1–2 business days.