Privacy policy

This Privacy Policy explains how Prism Curate, operated by Shukri Khouri, collects, uses, stores, and shares personal information when you visit our website, use our services, or purchase products from us.

We aim to handle personal information responsibly and in accordance with applicable privacy and data-protection requirements.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

Information You Provide

  • Name and contact details.
  • Email address and telephone number.
  • Billing and shipping address.
  • Order and purchase information.
  • Account information, where an account is available.
  • Customer-support communications.
  • Information you provide when requesting a return, refund, or exchange.

Payment information may be processed by the payment providers used at checkout. We generally receive information necessary to confirm and fulfil your order rather than storing complete payment-card details ourselves.

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, and similar technologies.

This may include:

  • IP address.
  • Browser and device information.
  • Operating-system information.
  • Pages and products viewed.
  • Website interaction information.
  • Approximate location information.
  • Information about how you use our website.

Information From Third Parties

We may receive information from service providers that help us operate our online store, process payments, provide fulfilment and shipping services, provide customer support, or provide advertising and measurement services.

How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Handle returns, refunds, and exchanges.
  • Provide customer support.
  • Communicate with you about your orders.
  • Maintain and secure our website.
  • Detect and prevent fraud or misuse.
  • Improve our products, services, and website.
  • Send promotional communications where permitted and where appropriate consent or another lawful basis is required.
  • Provide advertising and measurement services.
  • Meet legal, accounting, tax, and other applicable obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage, and support advertising and measurement where applicable.

Depending on your location and applicable requirements, you may be able to control certain cookies through your browser or available cookie controls.

Blocking certain cookies may affect some website functionality.

Advertising and Measurement

We may use an online advertising and measurement provider to help us understand website activity, measure advertising performance, and show relevant advertising.

The information used for these purposes may include information about your website activity, device, browser, and interactions with advertisements, depending on the technologies and settings used.

Where required, we will obtain consent or provide applicable choices before using certain advertising or measurement technologies.

How We Share Personal Information

We may share personal information with necessary service providers that help us operate our business, including providers involved in:

  • E-commerce hosting.
  • Payment processing.
  • Order fulfilment.
  • Shipping and delivery.
  • Customer support.
  • Cloud storage and technical services.
  • Security and fraud prevention.
  • Advertising and measurement.
  • Legal, accounting, or professional services.

We may also disclose information when required by law, to protect our rights, prevent fraud or abuse, or in connection with a business transaction such as a sale or restructuring of the business.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Order and transaction information may be retained for as long as necessary to meet accounting, tax, legal, dispute-resolution, and business-record requirements.

Customer-support and marketing information may be retained for appropriate periods depending on its purpose.

When information is no longer required, we may delete it or securely anonymize it, subject to applicable legal obligations.

Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure.

International Transfers

Because we operate an international e-commerce business and use service providers that may operate in different countries, personal information may be transferred to or processed outside the country where you live.

Where applicable, we use appropriate safeguards for international transfers as required by applicable law.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where applicable.
  • Request restriction of certain processing.
  • Object to certain processing.
  • Request portability of certain information.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain promotional communications.
  • Exercise other rights available under applicable local privacy law.

To exercise a privacy request, contact us at nova@prismcurate.com.

We may need to verify your identity before completing certain requests.

Marketing Communications

You can unsubscribe from promotional emails by using the unsubscribe option in the relevant communication.

Even if you opt out of marketing communications, we may still send necessary transactional messages relating to your orders or customer service.

Children's Data

Our website is not intentionally directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of websites that we do not operate. We recommend reviewing the privacy policies of third-party websites before providing personal information.

Complaints

If you have concerns about how we handle your personal information, please contact us first at nova@prismcurate.com.

Depending on your location, you may also have the right to contact the relevant data-protection or privacy authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will publish the updated version on our website. Where appropriate, we may also provide additional notice.

Contact Information

Store Name: Prism Curate
Business Address: Dagsbergsvägen 130, Norrköping Östergötland 60351, Sweden
Email: nova@prismcurate.com
Phone:

+46 70 489 42 72
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response time: We do our best to reply within 1–2 business days.
Legal Company Name: Shukri Khouri
Business Registration Number: 000101-2350
Contact form: https://prismcurate.com/pages/contact