SHIPPING INFORMATION
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom
Delivery Times
Below are the estimated delivery times for all packages:
Order cutoff time: 5:00 PM (GMT+00:00 Greenwich Mean Time). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 6 to 8 business days (Monday to Friday).
Estimated delivery time: 7 to 10 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within the United Kingdom:
Royal Mail
DPD
Evri
Shipping Costs
Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.
RETURN INFORMATION
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items to us is easy and our client support team will assist you.
Return Costs
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
How to Return an Item
Contact Us: Email our team at nova@prismcurate.com with your order number and reason for the return.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.